Berkeley Clinic's NPS is 89%
The Berkeley Clinic in Glasgow uses NPS to measure the success of the business and improve our patients experience. We aim to provide a high quality service and always listen to our customers. Our customers, you, are at the forefront of our business. Could you please take a minute of your time and score Berkeley Clinic's NPS? Please click here to score us. Thank you.
NPS is an acronym for the Net Promoters Score. It can be defined as a one question’s customer satisfaction indicator. The NPS evaluates how likely the customers are to recommend a specific service or a product. The idea is simple: if you like using a certain product or doing business with a particular company, you like to share this experience with your friends and family.
NPS is also known as a customer loyalty metric. It was developed by Fred Reichheld in 2003 and was published in Harvard Business Review article "One Number You Need to Grow". NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). The NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent. The NPS technique has been adapted by a number of international companies such as GE, Philips, Apple Retail and American Express.