Coronavirus Precautions at The Berkeley Clinic
We understand that the last few months have been difficult for all our patients without access to dental care at our clinic. The Chief Dental Officer had restricted access for dental care to a few emergency dental hubs across Scotland. We were in an unusual situation where we were unable to see you to resolve routine oral health issues that we would traditionally fix quickly within the clinic. We would like to thank all of you for your patience and understanding during this time.
The good news is that this has come to an end and we are entering a phased return that will allow us to do what we do well and care for you and your oral health at the clinic. From Monday 22nd of June, we are able to reopen our doors to take care of those who have the most need, including dental emergencies and urgent dental care.
The second phase will be to reopen our clinic for routine dental care, including exams, oral hygiene and other dental treatments. We do not have a date for this as this decision is under control of the Chief Dental Officer. When this is confirmed members of our team will be in contact via email, text or phone to arrange your appointment.
Our team have been working hard in the background to develop and implement new safety measures and protocols to ensure staff and patient safety within the practice. Some of these measures will require your support, and we thank you for your cooperation at this time.
New Measures we have implemented
- Pre-screen patients before attending and re-appoint for symptomatic patients
- We have removed shared items from our waiting area and our team will be cleaning this area regularly throughout the day
- Protective screen guards will be installed in the reception area
- Our team will be in extra PPE gear
- Card payments and contactless payments such as Apple Pay, and Android pay will be encouraged
- We are ensuring any shared devices, necessary to use, are disinfected after every use.
New Processes for you and us
Prior to your appointment
- Medical history forms will be updated before the patient attends the clinic this will be sent to you via a secure link
- We ask patients to bring as little belongings as possible
- Only patients receiving treatment are permitted to enter the clinic.
Arriving at the clinic
- Upon your arrival, we will kindly ask that you wait in your car or outside and call us to let us know you have arrived for your appointment.
- We ask that you arrive as close to your appointment time as possible and attend alone if possible.
- Hand sanitiser will be available for patients to use upon arrival and leaving the clinic.
We will, of course, be providing dental care to all of our patients in the safest possible environment. It should be remembered that our practices are already a very clean environment compared to public areas and there is no evidence of COVID-19 transmission occurring in increased rates in dentists or their staff.
- If you are feeling unwell, please contact us to discuss your symptoms or reschedule your appointment for a later date. If you have been in contact, or think you have been in contact, with anyone who has COVID-19, please contact us to postpone your appointment for at least 14 days.
We will keep you informed as to when we can welcome you back to the practice. In the meantime, if you have a dental enquiry or wish to explore different treatment options available like dental implants, teeth whitening orthodontics, or composite bonding, please try our new virtual consult platform.